“imminent” was overstating things.

I can’t even. The new modem arrived Wednesday. I plugged it in. It didn’t work. I called tech support. After (another) half hour on the phone with them, they concluded I had a faulty modem. A FAULTY MODEM. AFTER ALL OF THIS, A FAULTY MODEM. They sent a new modem over by courier on Thursday I plugged it in. It didn’t work. I did all the rigamarole they’d had me do on the support call the day before. I called tech support. After (another) half hour on the phone with…

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