So I called the bloody Audi place again, and the woman told me very happily that they’d JUST gotten the speedometer in this very afternoon, all the way from Ireland, and they couldn’t put it in today but Monday they could, and it looked like it was going to fit and she sounded very pleased about all of that.
She sounded a whole lot less pleased when I said that was wonderful, and what kind of compensation was I going to recieve for them having had my car for more than three weeks, leaving me without a vehicle?
She went and got her manager (which was fine, as I hardly expected her to be able to answer the question) and he began explaining to me that the car had been made overseas and they couldn’t be expected to order the right part when the manufacturers were wrong and that they’d had to put a lot of manpower and hours into finding out what was actually wrong, and I said yes, I understood that, but I had called up after they had already had my vehicle for more than a week and was told that they’d called up Audi in Germany once but nobody’d called back, and since I, the customer, had to call up the Morrison Auto Group to remind them to do their job, that I rather felt I’d put my own legwork into trying to make this move along a little more rapidly, and was he telling me that I was going to receive no compensation at all?
So he offered me a 10% discount, which is about 40% less than I think I should get, but is better than nothing, which would have had me calling the main Audi number and getting medieval on their asses.
Sweetly, of course. But medieval none the less.
If that car isn’t ready on Monday, they are going to regret it. A lot.
If they knew you like we do they would DEFINITELY have that car ready on Monday! ;)
You ought to call Click and Clack.