…okay, while I appreciate my US bank being security conscious, having to write a letter so they can verify it’s me via signature in order to change my address, and in order to get new ATM cards because ours have expired, is a little fucking frustrating. The woman told me this and said I could just bring a letter by. The problem, I said, is that I have moved to Ireland. Long silence, followed by, “…oh.” But no helpful suggestions, even when asked, on any other way to deal with this particular problem.
Stupid, *stupid* rat creatures.
Yeah that happened with my PayPal account. It’s insane. In order for them to change my phone number they have to call me at my old phone number. Yes, but I don’t HAVE my old phone number anymore. SO how can you call me there??? The same for an address change. Send a card to my old address OR call me at my old #. Yes, but HOW? I don’t live THERE! It’s very enraging.
Oh even worse, you can’t close a paypal account without them notifying you by your phone number either.
Wow, I’m having the exact same problems. Good luck.
Better than the bank I had when I moved to the US. I sent them my change of address, and they responded that I had to close my account because they didn’t allow people to keep accounts if they lived abroad.
They wouldn’t accept a fax?
Or is it easier to send or Fedex a letter to them than to find some place in Ireland that can send an international fax?
Personally I’d be very upset if my bank changed my address based on a phone call, even one claiming to be from me.
Sympathies!
It’s easier, from my experience, to send a letter, yeah. *crossed eyes* I wonder if I can find a FedEx shop.
Well, yes, I can understand not wanting people to change address by phone, but they typically have a rigamarole of security questions (which I’ve filled out by the dozen on their website for security stuff) that I would think could apply just as easily to a phone conversation as a website. And I can’t make the changes online with all the security because–well, partly because I don’t seem to be able to find somewhere to do it, but also most US websites aren’t able to handle foreign addresses. :p
I’ll be very very irate if they do that. :)
I had a bank that misrecorded my date of birth. We had a conversation about it – “You gave us the wrong date of birth.” “Which do you think is more likely: that I got my own date of birth wrong, or that you mistyped it?” etc – but they said they’d have to close the account unless I sent them my birth certificate to prove my identity. I said I wouldn’t trust my birth certificate to any company that couldn’t even enter basic data correctly. They settled for a photocopy, so I sent that. Then they said they couldn’t accept a photocopy, they had to have the original. I said what I’d said before, with added snark. They said they’d close the account. Fine, I said; there are other banks. My other accounts, let me show you them, I said.
Ever since when, they’ve been trying to loan me money, on this account that doesn’t actually exist. Yay. Your money’s safe with Capital One, whoo yeah…
OMG, you have a stupid stupid rat creatures icon! May I snurch it?
of course!
leaning on desk to giggle
Thank you. The moment I read “-grumpy llama face-” my jaw thrust out while my lower lip receded to reveal my teeth. You and Aberdeen have permanently warped me.
Damn, and I thought leaving my brand new ATM card in an ATM machine in Michigan, having to call to cancel it, sitting through 15 minutes of automated machines, and starting over at least once, just to get to a REAL LIVE person, and ordering a new card,which, still isn’t here yet, ARGH, was bad enough, but yours takes the cake.
My bank usually automatically sends us new cards when they get ready to expire. Of course, yours probably does too, but you’d not get them because of the address thingy. Stupid banks.
Well that’s just plain ignorant.
It is, REALLY.
Is it feasible to change the address via website if you could get a US IP address?
If so, ping me – I can set up a remote access session where you would basically access the bank website via the browser on *my* desktop – you type, you log in etc do you thing (I’ll close my eyes) and the log off, clean out cookies and we shut the remote session down.