So first the Audi people said they couldn’t get us in to their shop until the 8th of September. This was during the second week of August. So we went and bought the new speedometer and brought it to our regular mechanic, who couldn’t make it fit. They didn’t know if it was because it was the wrong piece or if there was some Magic Audi Thing that they didn’t know. So we took the car back and it sat around in the driveway for three weeks, until we could bring it to the Audi people.
The Audi people called the afternoon we brought the car in and said, “This speedometer’s broken, we’re overnighting a new one.”
Then we heard nothing for over a week.
Finally I got my act together and called them a little while ago. They put me on hold for a long time, then came back and said, “Well, see, we ordered a new one, but it didn’t fit either, so it’s not that it was broken, it’s that it was the wrong piece (which we’d suspected), and, uh, we put a call in a few days ago to ask what we were supposed to do but nobody called back so thepartsmanageriscallingthemagainrightnowokaythxbye,” more or less.
This is very frustrating.
And I *really* need to find some way to be interested in my job again, because I’m getting resentful and sullen and whiny about it and it’s not very nice to live with.
Is this an Audi dealer you’re, um, dealing with?
If so, I think you should get a call from Audi after they’re done, to see how you were treated. If you’re not happy with that Audi dealer, make sure you let them know. I gather from the Audi forums I’ve read that the results of these calls are Important to Audi of America.
I bought an Audi A4 last November, and I have gotten at least one of these survey calls after each visit back to the dealership.
It is, in fact, an Audi dealer I’m dealing with. I’ll be interested to see if somebody calls me, now. Once this is over with, anyway.
If it’s the same system as over here, they routinely call every xth customer to get their opinions, so it’s a throw of the dice as to whether you get the call.
But if you actively want to give an opinion, they’ll most likely be happy to hear it. In fact, I very quick google gave me the USA equivalent of the contact page at http://www.audiusa.com/customer_care_feedback/0,3819,,00.html )
(I’ve been coding Audi/VW customer response surveys lately, so it’s a matter close to my heart :)